Our process

The journey to your perfect outdoor space begins with getting in touch with My Deck Pty Ltd. We offer several convenient ways to start the process:

1. Online Deck Calculator: Use our easy-to-navigate online deck calculator to get an initial estimate for your project. Simply input your details, and our calculator will provide you with a preliminary quote based on your specifications.
2. Contact Us: Reach out to us through your preferred method:
   • Email: Send us an email with your ideas, questions, or any details you have about your project.
   • Online Enquiry Form: Fill out our online enquiry form on our website, and we will get back to you promptly.
   • Phone Call: Call us directly to speak with one of our friendly team members who can answer your questions and guide you through the initial steps.

Once we receive your enquiry, our team will:

• Review Your Details: We will carefully review the information you provide to understand your vision and requirements.
• Schedule a Consultation: We will contact you to schedule an on-site consultation at a time that suits you. During this visit, we’ll discuss your ideas, needs, and preferences in more detail.

By starting with this step, you are ensuring a smooth and personalized process, tailored to create the outdoor living space of your dreams. Our team at My Deck Pty Ltd is excited to collaborate with you and turn your vision into reality.

Our process begins with a visit to your property where we will:

• Listen to your ideas and understand your requirements.
• Explore various materials and design options to fit your style and budget.
• Assess and measure your outdoor space, drafting a precise plan for your deck or patio.
• Present photos of past projects and offer material and color samples for your selection.
• Provide guidance on council regulations, boundary setbacks, and building codes to ensure compliance.

Once the design is presented and we discuss time frames and council fees, a detailed quotation and design documents will be prepared for your approval.

Upon your approval:

1. We will prepare a QBCC contract for signing.
2. An invoice for the deposit will be issued.
3. QBCC Insurance will be processed.
4. Materials will be ordered.

Payments can be made via bank transfer or credit card.

We handle your project and take care of all necessary documents, plans, council approvals/permits, and insurances.

Your payments are scheduled in stages as per the contract:

• • 5-10% deposit
  • Progress payments aligned with construction milestones
  • 5% at practical completion

This is the exciting moment when you get to meet our amazing My Deck team. Our experienced professionals are dedicated to bringing your vision to life, ensuring a smooth and enjoyable experience from start to finish.

From this point, you can sit back and relax, knowing that our team will handle every aspect of your project with expertise and care. We pride ourselves on our attention to detail and commitment to quality, so you can trust that your deck or patio will be crafted to the highest standards.

Here’s what you can expect from our team:

• Expert Guidance: Our knowledgeable staff will provide you with expert advice and recommendations tailored to your unique needs and preferences.
• Clear Communication: We believe in transparent communication, keeping you informed and involved throughout the entire process.
• Quality Craftsmanship: With our extensive experience and skill, we ensure that every project is built to last, using only the best materials and techniques.
• Customer Satisfaction: Your satisfaction is our top priority. We strive to exceed your expectations and deliver a final product that you will love for years to come.

With the My Deck team on your side, you can be confident that your outdoor living space is in good hands. Relax and watch as we transform your dream into reality.

As your project nears completion, we schedule a thorough final inspection to ensure every detail meets our high standards and your expectations.

Here’s what happens during the final inspection:

1. Comprehensive Review: Our team will conduct a detailed walkthrough of your deck or patio, meticulously checking all aspects of the construction for quality and precision.
2. Client Walkthrough: You will join us for a walkthrough of the completed project. This is your opportunity to review the work, ask questions, and provide feedback.
3. Quality Assurance: We verify that all elements of the design have been implemented correctly and that the construction meets all safety and building regulations.
4. Addressing Concerns: If there are any concerns or minor adjustments needed, we will address them promptly to ensure your complete satisfaction.
5. Documentation: We will provide you with all necessary documentation, including warranties, care instructions, and any relevant certificates or permits.
6. Final Approval: Once you are fully satisfied with the completed project, we will ask for your final approval, marking the official completion of your new outdoor living space.

At My Deck Pty Ltd, we are committed to delivering exceptional quality and ensuring that you are delighted with your new deck or patio. Your satisfaction is our ultimate goal, and we stand by our work with confidence.

After the final inspection and approval, you can enjoy your beautifully crafted outdoor space, knowing it was built with care and expertise by the My Deck team.

With the final inspection complete and your approval given, it’s time to enjoy your beautifully crafted deck or patio!

Here’s what this step entails:

1. Celebrate Your New Space: Host a gathering with friends and family, or simply relax and take in the beauty of your new outdoor living area. This is your time to enjoy the space you’ve envisioned and brought to life.
2. Maintenance Tips: Our team will provide you with maintenance tips and guidelines to help you keep your deck or patio looking its best for years to come. We’ll ensure you know how to care for the materials and address any minor upkeep.
3. Ongoing Support: Even after your project is complete, we’re here for you. If you have any questions or need assistance in the future, don’t hesitate to reach out to the My Deck team. Your satisfaction is our ongoing priority.
4. Share Your Experience: We’d love to hear your feedback and see how you’re enjoying your new space. Feel free to share photos and stories with us, and if you’re happy with our work, we’d appreciate a review or recommendation.
5. Plan Your Next Project: Now that you’ve experienced the quality and service of My Deck Pty Ltd, consider us for any future outdoor projects. Whether it’s an extension, a new feature, or another space transformation, we’re here to help.

At My Deck Pty Ltd, we take pride in delivering exceptional outdoor spaces that our clients love. Your satisfaction and enjoyment are the culmination of our hard work and dedication. Now, it’s time for you to sit back, relax, and enjoy your new deck or patio to the fullest.

Thank you for choosing My Deck Pty Ltd. Enjoy your beautiful new outdoor living space!